Frequently Asked Questions

1. What products do you sell?

At ToysNug Store, we offer a unique collection of toys and artificial plants. Our range includes educational toys, fun play items, and realistic, maintenance-free decorative plants for your home or office.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within our service areas.

3. How long does delivery take?

Orders are typically processed within 1–3 business days. Delivery usually takes 5–12 business days depending on your location.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to track your order anytime.

5. What payment methods do you accept?

We accept multiple secure payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and more.

6. Are your products safe for children?

Yes, our toys are selected carefully to ensure they are safe and suitable for children. However, adult supervision is recommended for younger kids.

7. Do artificial plants look real?

Yes! Our artificial plants are designed to look realistic and natural, making them perfect for home and office decoration without any maintenance.

8. What is your return policy?

We offer a return and refund policy for eligible products. Please check our Return & Refund Policy page for full details.

9. Can I cancel or change my order?

You can request order changes or cancellations within 24 hours of placing your order. After that, we may not be able to modify it.

10. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect product, please contact us immediately with photos. We will arrange a replacement or refund.

11. Do you ship internationally?

Currently, we mainly serve selected regions. Please check at checkout if shipping is available to your location.

12. How can I contact you?

You can contact us anytime:

Trade Name: Toysnug

Phone Number: +1 8318428704

Support Email: info@toysnug.store

Business Address: 118 21st Ave, Delano CA 93215, United States

Opening Hours:

Monday-Friday | 8:00 AM to 5:00 PM
Saturday-Sunday | 9:00 AM to 4: 00 PM

We will respond within 24 hours. Eastern Standard Time (New York)